Generally the option to open a dispute will become available on the 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt.
Please notice that, if the package is in transit with normal logistics update, and still in delivery time of the order, you can open dispute only after delivery time is over (there is 15 days protection time for you to open dispute after delivery time is out). If you open dispute during this term, there will be a reminder:
Please pay attention to the deadline of the delivery time (PST) on the order detail page. As the order on the followed photo, you are allowed to open dispute in 15 days after 2020-05-24 PST if package is in transit with normal logistics update.
NOTEļ¼
If you paid for the order by Paypal, you can open dispute both on AliExpress and Paypal. But protection time for opening dispute is different:
– On PayPal: you can open dispute on PayPal within 180 days after payment.
– On AliExpress: you can only open dispute 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt.
To know more about method of opening dispute, please refer to ‘How do I open dispute?‘
If you cannot open dispute, please refer to ‘Why can’t I open dispute?‘