With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
Below are detailed process for Free Return:
Step 1. Open dispute as «Return Goods» correspondingly.
Step 2. Your return request will be verified within 2 days.
Step 3. Once after your return request is approved, click «Get a Free Return tracking number» button at the dispute page within 5 days to get the unique Free Return label in time, if not, your case will be closed as 0 refund directly and there won’t be more opportunities to reopen the dispute case.
Step 4. Download (and Print) the Free Return label as follows:
Step 5. Pack your returned parcel securely and Wait for door-to-door pick up service.
Step 6. Once there is a staff to pick up your parcel, please show the saved return label to him/her and forward your parcel to complete the return. Kindly note that it is totally free.
Step 7. Keep your return receipt and Wait for your refund, which will be given once we have checked your item(s).