Category
1. What is Free Return Service?
2. How do I find Free Return item(s)?
3. How to use Free Return Service?
4. FAQs
1. What is AliExpress Free Return Service?
With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
If the seller offers Free Return, it will be clearly marked on the item details page as follows:
2. How do I find Free Return item(s)?
While searching for products on AliExpress, we support the function of filtering products that support Free Return only as follows:
3. How to use Free Return Service?
Please click the links for detail information:
I am in the mainland territories of the United States
If you are in other countries: Sorry that we do only support above 16 countries to enjoy Free Return service. However please kindly note that we are doing our best to cover more countries in the near future.
Q1. What does ‘Free Return’ mean?
A1. It means that you could return the item within 15 days after receiving the item by free.
Q2. Who pays for the return shipping costs?
A2. It is totally free for you to return the parcel under Free Return service. However please kindly note that you are able to only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you could only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
Q3. As long as I return the goods, I could get full refund. Am I correct？
A3. If opening dispute as no-reason return, you have responsibility to keep the item in perfect condition and in its original packaging, which mean not affect the secondary sales of the product. For example, if you return an empty package back to the warehouse, we may 0 refund you; if you return 8 items back to the warehouse while ordering 10 in total, we may partially refund you.
Q4. How long will it take for me to get the refund?
A4. Refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!
Q5. Can I make an exchange instead of a return?
A5. We’re sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.
Q6. I have returned the goods, but I forgot to confirm return at the dispute page and my order has been closed as 0 refund. What can I do?
A6. In the free return process, kindly note that there is no need for you to confirm return at the dispute page, we will update the dispute status once you confirming free return process by getting the free return code word.
In the local return process, if you forget to confirm return at the dispute page, please feel free to contact with our Customer Service Team with the return tracking number as well as the return label. If we confirm the parcel as delivered to the correct address, we will refund you.