A case can be canceled at any time before a resolution is reached. Once a case is canceled, it cannot be reopened. Cases can only be submitted within 30 days of order receipt confirmation.
To cancel the dispute, please follow below steps:
1. Go to “Orders” – “All Orders“, find the order, and click ‘View Refund Application‘ to go to dispute detail page.
2. Click ‘Cancel Refund Request‘ on the dispute detail page.
